RETURN AND EXCHANGE POLICY
The Customer Care Staff at SunSplash takes great pride in
our reputation for quality service and excellent value. The Customer is always
our primary concern. If for any reason you are dissatisfied with a purchase, we
will assist you with a PROMPT EXCHANGE or a STORE CREDIT only.
In order to expedite your
returns we have included a Return Authorization form with every order shipped
from our facility. If for any reason you require assistance in completing the
form or require a new form you can contact a Customer Care Representative for
assistance at the following numbers:
Phone: (858) 581-3400 Fax:(858) 581-3433
Return Authorization Policy
In order to return merchandise you must request a Return
Authorization number within 15 days from the time of purchase. To accomplish
this fill out the attached Return Authorization form and fax it to SunSplash
at (858) 581-3433. If for any reason you cannot locate your form please contact us at
(858) 581-3400. Once a Return Authorization has been issued, you must ship the product
so it reaches us within 15 days of Return Authorization receipt. Return shipments must be
insured and shipped by a traceable means. The Customer is responsible for
the cost of shipping which is not refundable. If the product is not
received within 15 days a Credit or Exchange will not be provided. All
Return Authorization numbers must appear on the shipping labels.
In order for a product to be returned to SunSplash the
following provisions apply:
- Prior
to returning any item, you must receive a Return Authorization number. No
return of any type will be accepted without a valid Return Authorization
number. Please complete the Return Authorization request included with
your shipment prior to contacting SunSplash.
- All swimwear returns must be received back within 15 days from the issuance
of the Return Authorization number. The merchandise must be in perfect
shape, unused, with tags and hygienic protectors intact. No exceptions
will be made.
- Due to Government restrictions we are not allowed to accept swimwear returns that
have the liners removed. Also, we cannot accept a suit if it is soiled,
damaged or has been washed or laundered. Suits received in this condition
will be sent back at the Customers expense.
- A copy
of the original sales receipt must be included with all returns.
- All Return
Authorization numbers must appear on your shipping label or clearly
marked on the package. Packages without a Return Authorization number
clearly marked on the outside of the box or an expired Return
Authorization number will be refused or returned to the sender at the
Customers expense.
- To
receive a Return Authorization number the Customer must submit the request
within 15 calendar days from the original purchase date of the material.
- All shipping, insurance charges and
handling on all returns must be prepaid by the Customer. (No COD’s will be
accepted). These charges are non refundable.
- Merchandise
must be received by SunSplash within 15 days from the issuance of a Return
Authorization number.
- Closeout
merchandise and special orders cannot be returned for any reason.
- Special
offers may be subject to reduction by a return/exchange or cancellation.
- Exchanges
will be shipped within 3 to 5 business days from the date the return is received. It is
the responsibility of the Customer to ensure accurate shipping data is
provided. Address corrections that are made while in transit or after
delivery to an incorrect address are expensed to the cardholder’s credit
card as we incur charges from UPS for this service. Orders shipped to any
address other than the billing address may be delayed for credit card
verification. UPS will not deliver to P. O. Box numbers or FPO/APO addresses.
Using these will only delay shipping your order. Please double check
your shipping address for any errors. Any surcharges billed to us by
UPS for wrong addresses or rerouting of the delivery will be charged to
the purchaser.
Last Updated July 1, 2009